AW33 Privacy Policy

AW33 takes your privacy seriously. This Privacy Policy explains how AW33 collects, uses, stores, and protects the personal information you provide when you register, deposit, play, or interact with the AW33 platform in any way.

When you create an AW33 account or use any part of the AW33 website or app, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use AW33. This policy applies to all AW33 users, including registered players and visitors who browse the site without registering.

AW33 is the data controller for all personal information collected through the platform. This means AW33 determines the purposes and means of processing your personal data and is responsible for ensuring it is handled lawfully, fairly, and transparently.

AW33 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what AW33 collects and why:

AW33 uses the personal data we collect for the following specific purposes. We do not use your data for anything beyond what is listed here without first obtaining your consent:

• To create and manage your AW33 account, including verifying your identity and age.
• To process deposits and withdrawals via bKash, Nagad, and Rocket on your behalf.
• To provide customer support and respond to your queries or complaints about AW33.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on AW33.
• To monitor your betting patterns and intervene if AW33's responsible gaming systems identify signs of problem gambling.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To send you promotional communications about AW33 offers and bonuses — only if you have opted in to receive them.
• To analyse platform usage and improve the AW33 experience for all players.
• To comply with applicable legal and regulatory obligations.

AW33 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing your data is necessary to provide the AW33 service you have signed up for, including account management and payment processing.
• Legal obligation: AW33 is required by applicable regulations to collect and retain certain data, including identity verification records and transaction histories.
• Legitimate interests: AW33 processes certain data — such as technical and usage data — to protect the platform from fraud, improve our services, and ensure a safe environment for all players.
• Consent: Where AW33 relies on your consent to process data — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

AW33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. AW33 shares your data only in the following limited circumstances:

• Payment processors: AW33 shares necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
• Identity verification providers: AW33 may share your identity documents with third-party KYC (Know Your Customer) verification services to confirm your identity and age.
• Regulatory and law enforcement authorities: AW33 may be required by law to disclose your personal data to government bodies, regulators, or law enforcement agencies. AW33 will only do so when legally compelled.
• Fraud prevention services: AW33 may share data with fraud detection and anti-money laundering service providers to protect the platform and its players.
• Business transfers: In the event of a merger, acquisition, or sale of AW33 assets, your personal data may be transferred to the acquiring entity. AW33 will notify you of any such transfer in advance.

All third parties with whom AW33 shares data are required to handle it securely and in accordance with applicable data protection standards. AW33 does not permit third parties to use your data for their own purposes beyond the specific service they provide to AW33.

AW33 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and AW33 servers.
• Encrypted storage of sensitive account and financial data on AW33's secured infrastructure.
• Strict access controls ensuring that only authorised AW33 personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and vulnerability assessments of the AW33 platform.
• Two-factor authentication options for AW33 player accounts to prevent unauthorised access.
• Automated monitoring systems that flag unusual account activity for review by the AW33 security team.

While AW33 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your AW33 account secure — use a strong, unique password and never share your login credentials with anyone.

AW33 uses cookies and similar tracking technologies to enhance your experience on the platform. A cookie is a small text file stored on your device when you visit AW33. Here is how AW33 uses them:

• Essential cookies: Required for the AW33 platform to function. These keep you logged in, maintain your session, and enable core features. They cannot be disabled without affecting your ability to use AW33.
• Preference cookies: Remember your settings and preferences on AW33, such as language and display options, so you do not have to reset them each visit.
• Analytics cookies: Help AW33 understand how players use the platform — which pages are visited most, where players drop off, and how the app performs. This data is aggregated and anonymised.
• Security cookies: Used by AW33 to detect and prevent fraudulent activity, including identifying suspicious login attempts and unusual betting patterns.

AW33 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the full duration of your AW33 account and for a period of five years after account closure.
• Transaction records: Kept for a minimum of five years from the date of each transaction, as required by financial regulations applicable to AW33.
• Identity verification documents: Retained for five years after account closure or as required by applicable KYC regulations.
• Support communications: Chat logs and email correspondence with AW33 support are retained for three years.
• Analytics data: Aggregated, anonymised usage data may be retained indefinitely for platform improvement purposes, as it cannot be linked back to individual players.

When your data is no longer required, AW33 will securely delete or anonymise it. If you request deletion of your AW33 account, we will process your request within 30 days, subject to any legal obligations that require us to retain certain records.

As an AW33 player, you have the following rights regarding your personal data. AW33 is committed to honouring these rights promptly and without unnecessary barriers:

• Right of access: You can request a copy of all personal data AW33 holds about you at any time.
• Right to rectification: If any of your personal data held by AW33 is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: You can request that AW33 delete your personal data, subject to any legal obligations that require us to retain certain records.
• Right to restrict processing: You can ask AW33 to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request that AW33 provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to AW33 processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
• Right to withdraw consent: Where AW33 relies on your consent to process data, you can withdraw that consent at any time without affecting prior processing.

AW33 is strictly an 18+ platform. AW33 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on AW33, use the platform, or provide any personal information to AW33.

If AW33 discovers that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. If you believe a minor has registered on AW33, please contact AW33 support at [email protected] so we can investigate and take appropriate action.

AW33 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how AW33 uses your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of AW33 after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this AW33 Privacy Policy or how your personal data is handled, please get in touch with the AW33 data team:

• Email: [email protected]
• Live Chat: Available 24/7 through the AW33 website and app
• Response time: AW33 aims to respond to all privacy-related enquiries within 5 business days

AW33 is committed to resolving any privacy concerns you raise. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.